“ I normally get a mix of negative feelings when I go to a car dealer. Not here. At Melbourne BMW it’s a pleasure to visit. I bought my car from Cody and he was very helpful and honest. But last time I came for service they really impressed me. I’m just going to say that Joey went out of way to make sure we were satisfied. I’m not going to provide more details so as to not create expectations. But you should definitely expect excellent service. This reflects positively not only on the individuals mentioned but you have to realize that this has to come from the culture of a company that provides their employees with the autonomy to make decisions to satisfy their clients. ”

“ Prompt service done right the first time. ”

“ Exceptional customer service. ”

“ Service department is excellent!. Most important they are honest!. Rene service mgr. Is top notch and Cesaer master tech is a rock star. ”

“ I'm a Melbourne native but I currently live near Tampa. With that said I do all of my usual BMW buying/service needs in my area. But, on occasion when I'm visiting my hometown I stop into Melbourne BMW. Recently I had a nagging but minor problem with my 328i. The dang glove compartment light is out. I know, major stuff, right? Well, this was a quest that kept coming up unanswered. Of course, I replaced the light bulb first. No good. Then, I went online in an attempt to find which fuse to check for this lighting circuit. No good. I couldn't even find a single reference as to which fuse to check. Then, I thought maybe the door switch was bad. Usually there is a visible switch when you open the glove compartment. But our wonderful BMW engineers outfoxed me. I looked all around and no switch was to be found! I happened to be in Melbourne so I stopped in to Melbourne BMW, had a good chat with one of the parts guys. He couldn't find the answer, either. Enter MIchael Knoche. He's the Parts Manager. We sat down at a computer and he diligently went at it. Soon, he gave me the fuse location and type, plus he divulged that the light switch was hidden behind the glove compartment as part of the damper assembly. Some folks may wonder why this was a big deal? I figured it was kinda frivolous to take my car into the shop for a dead glove compartment light. Right? I'm a take-charge-and-fix-it kind of guy. I was NOT going to be beat by some engineering eccentricity. Thanks to Michael, I now know, just as with a refrigerator, that the light indeed comes on when you open the glove compartment! YaY! ”

“ Details from the service. We have had our X3 in for the same problem since we purchased it. After drive for 3-4 hours the A/C starts to blow hot air. We turn the A/C off for a few minutes, then it will blow cold again. Thinking that the A/C is freezing up would be the most logical thing. However they can't seem to duplicate the problem. Being in Florida, A/C is a must. Each time we explain the problem, which they have records of. Owning the vehicle for almost 2 years you would think that they would be able to solve the problem. The vehicle is in the shop now, hopefully it will be taken care of. ”

“ Brought my z4 in for some repairs. Jamison and the techs went above and beyond for me. They located issues i never knew were even present and made sure we got it taken care of. After it’s been to 3 different dealers and nobody could figure this out and you guys being able to locate the actual source of my problems... I have no idea how long my cars been like this but i am more than grateful i have no idea how much worse this could have been if it continued to go unseen. Thank you guys for the service and help. ”

“ Excellent experience. Went in for service and ended up buying two vehicles. Our sales rep, Tom, was great. No pressure, took the time to understand what we were looking for and provided a fair deal without the need for haggling. Highly recommend. ”

“ Our scheduled maintenance was completed timely and we were treated with courtesy and respect. All of our questions were answered and we are confident our car received proper care. ”

“ I would like to recognized the EXCELLENT CUSTOMER SERVICE that I just received by Mr. Lucas Frazier, from parts department. He understood my urgency and without making any pressure on him, he went above and beyond to solve my problem. I’ve been a Melbourne BMW customer for more than 10 years, and without knowing that he helped me out spontaneously. Thank you so much! Keep the good spirit in your job. That’s what makes the difference. God Bless! ”

“ Melbourne BMW service was outstanding. Professional but fun, thank you for all the work you have done. My car is running better than ever. I know where I will take my car when service is needed. Whom ever washed my car did an excellent job also. Thank you all! Great experience! ”

“ Great Service as usual ”

“ My husband and I were heading North to UCF for the game when the A/C stopped working. It was 91 degrees outside and in! We pulled into service in hopes they could help us. The entire department was courteous, professional and hospitable. Brad & Ryan made sure to squeeze us into their already filled schedule. Everyone working there couldn’t have been friendly. A bad situation turned out to be pleasurable after all. We are so grateful we found Melbourne BMW! ”

“ Dylan was extremely helpful. He was courteous and his knowledge was invaluable. Excellent customer service!! Also, Mike was amazingly helpful when I had further questions. I don't usually leave reviews, but Dylan and Mike both went above and beyond what they had to. My next new BMW will be purchased at this dealership. 👍👍 ”

“ Service was wonderful! I had an appt time scheduled and they took my X3 right in at that time. They kept me informed of the status of my vehicle while I waited. Everyone very courteous and friendly. ”

“ Melbourne BMW... by far the finest service I've ever received. From exceptional service all the way to sales... these men and women know their stuff! Thanks again melbourne for all you do! ”

“ Very friendly, no pressure, professional, well organized customer oriented. Well stocked on the different models! ”

“ Great customer service and a pleasant environment to wait for your vehicle ”

“ Excellent service!!! ”

“ Melbourne BMW has been my go-to place for my BMWs for over seven years. Professional, courteous and very concerned about the cost of service. I highly recommend them and will continue to use them to service my BMW. ”

“ Great service ”

“ Awesome place ! Rachel in service is the best. ...knowledgable and kind always. Love this dealership from sales to service ! Melbourne BMW exceeds my expectations after the horrible customer service I received multiple times from Mercedes Benz. ”

“ Melbourne BMW was the only BMW Dealership that was able to put my BMW Z4 hard top to rights after it refused to open and close correctly. Through coordination with BMW specialists they got the top working after the previous dealership is south Florida walked away from their responsibility. Look no further for well trained responsible technicians to take car of your Bimmer, they excel! ”

“ I purchased a 2016 528i BMW 2 weeks ago from MEL BMW. I had 3 previous BMW's that I purchased, a 4 Series which I purchased from MEL BMW and two 3 Series BMW's while living in Pennsylvania. This is my first 5 Series. I must say, this car is absolute luxury and I am so ecstatic with this car. I LOVE IT!!! Also, the Sales people at Melbourne BMW went over and beyond my expectations. Dave my Salesman was excellent. Jordi was so helpful, he even came to my home to help me with the setup of the Garage door opener and any other questions I had with the Car. Michael, the General Manager is truly the best BMW Manager I have ever dealt with while buying a BMW. If you are looking for a New or Used BMW, Melbourne BMW is top Notch. ”

“ Great service. Much effort taken to keep up to date on repairs. ”

“ Excellent customer service. Far better than my local BMW in Jacksonville. ”

“ Just purchased my 2020 M340i from John ! I drove down from Orlando and this the level of service I experienced at this location was far better than any of my options in the Orlando area. I worked with John, Joey and Shannon. All of them were great to work with and made my purchase as smooth as possible. If you are looking in purchase a BMW in the central Florida area, I would definitely recommend coming here ! ”

“ Johnathan and Brad and Sue are just awesome!! They are the best ”

“ The people at the BMW in Melbourne were very professional, kind and honest! Our experience with Jo Carter and Joey Lastella was excellent! Everything went very smooth. Jo Carter spent a lot of time with us taking us for a test drive and reviewing the car. Very good experience! ”

“ I needed my 528i to be serviced and didn’t have an appointment. I took it into Melbourne BMW where Justin at the service department was able to assist. He was more than helpful and willing to get me in a loaner car even though at that time they were limited. Brad the service manager was able to upgrade my loaner car to a gorgeous M4 and was sending me text updates on the status of my car throughout the day and morning. Needless to say, they were more than accommodating and the end result was to ensure I was satisfied as their customer. Excellent service and the turnaround time for my actual vehicle to be fixed was less than 24 hours. Great team! ”

“ My experience at Melbourne BMW has always been amazing with Rachel and her team! Rachel always goes above and beyond to make sure all my needs are met & always makes sure I walk out happy! ”