Melbourne BMW

Testimonials

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Li Zephyr
Full Star Full Star Full Star Full Star Full Star
11-14-2019
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Frank A. Tantillo
Full Star Full Star Full Star Full Star Full Star
11-13-2019
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Rene Le Roy
Full Star Full Star Full Star Empty Star Empty Star
11-9-2019
Rene Le Roy

Details from the service. We have had our X3 in for the same problem since we purchased it. After drive for 3-4 hours the A/C starts to blow hot air. We turn the A/C off for a few minutes, then it will blow cold again. Thinking that the A/C is freezing up would be the most logical thing. However they can't seem to duplicate the problem. Being in Florida, A/C is a must. Each time we explain the problem, which they have records of. Owning the vehicle for almost 2 years you would think that they would be able to solve the problem. The vehicle is in the shop now, hopefully it will be taken care of.

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matthew riddlehoover
Full Star Full Star Full Star Full Star Full Star
11-8-2019
matthew riddlehoover

Brought my z4 in for some repairs. Jamison and the techs went above and beyond for me. They located issues i never knew were even present and made sure we got it taken care of. After it’s been to 3 different dealers and nobody could figure this out and you guys being able to locate the actual source of my problems... I have no idea how long my cars been like this but i am more than grateful i have no idea how much worse this could have been if it continued to go unseen. Thank you guys for the service and help.

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Gary Prager
Full Star Full Star Full Star Full Star Full Star
11-2-2019
Gary Prager

Excellent experience. Went in for service and ended up buying two vehicles. Our sales rep, Tom, was great. No pressure, took the time to understand what we were looking for and provided a fair deal without the need for haggling. Highly recommend.

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Lynn Flint
Full Star Full Star Full Star Full Star Full Star
11-1-2019
Lynn Flint

Our scheduled maintenance was completed timely and we were treated with courtesy and respect. All of our questions were answered and we are confident our car received proper care.

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Lilliam Mejia
Full Star Full Star Full Star Full Star Full Star
10-22-2019
Lilliam Mejia

I would like to recognized the EXCELLENT CUSTOMER SERVICE that I just received by Mr. Lucas Frazier, from parts department. He understood my urgency and without making any pressure on him, he went above and beyond to solve my problem. I’ve been a Melbourne BMW customer for more than 10 years, and without knowing that he helped me out spontaneously. Thank you so much! Keep the good spirit in your job. That’s what makes the difference. God Bless!

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Lisa Tippmann
Full Star Full Star Full Star Full Star Full Star
10-18-2019
Lisa Tippmann

Melbourne BMW service was outstanding. Professional but fun, thank you for all the work you have done. My car is running better than ever. I know where I will take my car when service is needed. Whom ever washed my car did an excellent job also. Thank you all! Great experience!

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Adrian Laffitte
Full Star Full Star Full Star Full Star Full Star
10-1-2019
Adrian Laffitte

Great Service as usual

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JOHN Acevedo
Full Star Full Star Full Star Full Star Full Star
9-29-2019
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June Jaeger
Full Star Full Star Full Star Full Star Full Star
9-28-2019
June Jaeger

My husband and I were heading North to UCF for the game when the A/C stopped working. It was 91 degrees outside and in! We pulled into service in hopes they could help us. The entire department was courteous, professional and hospitable. Brad & Ryan made sure to squeeze us into their already filled schedule. Everyone working there couldn’t have been friendly. A bad situation turned out to be pleasurable after all. We are so grateful we found Melbourne BMW!

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D G
Full Star Full Star Full Star Full Star Full Star
9-24-2019
D G

Dylan was extremely helpful. He was courteous and his knowledge was invaluable. Excellent customer service!! Also, Mike was amazingly helpful when I had further questions. I don't usually leave reviews, but Dylan and Mike both went above and beyond what they had to. My next new BMW will be purchased at this dealership. 👍👍

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Dorilyn Hitchcock
Full Star Full Star Full Star Full Star Full Star
9-17-2019
Dorilyn Hitchcock

Service was wonderful! I had an appt time scheduled and they took my X3 right in at that time. They kept me informed of the status of my vehicle while I waited. Everyone very courteous and friendly.

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Lorenzo Thomas
Full Star Full Star Full Star Full Star Full Star
9-16-2019
Lorenzo Thomas

Melbourne BMW... by far the finest service I've ever received. From exceptional service all the way to sales... these men and women know their stuff! Thanks again melbourne for all you do!

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Mohamad Hussein
Full Star Full Star Full Star Full Star Full Star
9-16-2019
Mohamad Hussein

Very friendly, no pressure, professional, well organized customer oriented. Well stocked on the different models!

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Charles Moser
Full Star Full Star Full Star Full Star Full Star
9-16-2019
Charles Moser

Great customer service and a pleasant environment to wait for your vehicle

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Arthur Breitner
Full Star Full Star Full Star Full Star Full Star
9-16-2019
Arthur Breitner

Excellent service!!!

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Don DiFrisco
Full Star Full Star Full Star Full Star Full Star
9-16-2019
Don DiFrisco

Melbourne BMW has been my go-to place for my BMWs for over seven years. Professional, courteous and very concerned about the cost of service. I highly recommend them and will continue to use them to service my BMW.

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Orawan Milner
Full Star Full Star Full Star Full Star Empty Star
9-9-2019
Orawan Milner

Great service

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CB RE
Full Star Full Star Full Star Full Star Empty Star
9-3-2019
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Joshua Fleming
Full Star Full Star Full Star Full Star Full Star
8-27-2019
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Laurie Nichols
Full Star Full Star Full Star Full Star Full Star
8-27-2019
Laurie Nichols

Awesome place ! Rachel in service is the best. ...knowledgable and kind always. Love this dealership from sales to service ! Melbourne BMW exceeds my expectations after the horrible customer service I received multiple times from Mercedes Benz.

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George Bodine
Full Star Full Star Full Star Full Star Full Star
8-26-2019
George Bodine

Melbourne BMW was the only BMW Dealership that was able to put my BMW Z4 hard top to rights after it refused to open and close correctly. Through coordination with BMW specialists they got the top working after the previous dealership is south Florida walked away from their responsibility. Look no further for well trained responsible technicians to take car of your Bimmer, they excel!

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Debbie Desanto
Full Star Full Star Full Star Full Star Full Star
8-26-2019
Debbie Desanto

I purchased a 2016 528i BMW 2 weeks ago from MEL BMW. I had 3 previous BMW's that I purchased, a 4 Series which I purchased from MEL BMW and two 3 Series BMW's while living in Pennsylvania. This is my first 5 Series. I must say, this car is absolute luxury and I am so ecstatic with this car. I LOVE IT!!! Also, the Sales people at Melbourne BMW went over and beyond my expectations. Dave my Salesman was excellent. Jordi was so helpful, he even came to my home to help me with the setup of the Garage door opener and any other questions I had with the Car. Michael, the General Manager is truly the best BMW Manager I have ever dealt with while buying a BMW. If you are looking for a New or Used BMW, Melbourne BMW is top Notch.

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Buck Rogers
Full Star Full Star Full Star Full Star Full Star
8-17-2019
Buck Rogers

Great service. Much effort taken to keep up to date on repairs.

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Bill Taylor
Full Star Full Star Full Star Full Star Full Star
8-16-2019
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chris phillips
Full Star Full Star Full Star Full Star Full Star
8-10-2019
chris phillips

Excellent customer service. Far better than my local BMW in Jacksonville.

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Adrian Araujo
Full Star Full Star Full Star Full Star Full Star
8-6-2019
Adrian Araujo

Just purchased my 2020 M340i from John ! I drove down from Orlando and this the level of service I experienced at this location was far better than any of my options in the Orlando area. I worked with John, Joey and Shannon. All of them were great to work with and made my purchase as smooth as possible. If you are looking in purchase a BMW in the central Florida area, I would definitely recommend coming here !

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Pat Spellman
Full Star Full Star Full Star Full Star Full Star
8-2-2019
Pat Spellman

Johnathan and Brad and Sue are just awesome!! They are the best

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Chris Fonte
Full Star Full Star Full Star Full Star Full Star
7-31-2019
Chris Fonte

The people at the BMW in Melbourne were very professional, kind and honest! Our experience with Jo Carter and Joey Lastella was excellent! Everything went very smooth. Jo Carter spent a lot of time with us taking us for a test drive and reviewing the car. Very good experience!

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Peter Duddie
Full Star Full Star Full Star Full Star Full Star
7-27-2019
Peter Duddie

I needed my 528i to be serviced and didn’t have an appointment. I took it into Melbourne BMW where Justin at the service department was able to assist. He was more than helpful and willing to get me in a loaner car even though at that time they were limited. Brad the service manager was able to upgrade my loaner car to a gorgeous M4 and was sending me text updates on the status of my car throughout the day and morning. Needless to say, they were more than accommodating and the end result was to ensure I was satisfied as their customer. Excellent service and the turnaround time for my actual vehicle to be fixed was less than 24 hours. Great team!

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Holland Soto
Full Star Full Star Full Star Full Star Full Star
7-26-2019
Holland Soto

My experience at Melbourne BMW has always been amazing with Rachel and her team! Rachel always goes above and beyond to make sure all my needs are met & always makes sure I walk out happy!

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Amazing Clips
Full Star Full Star Full Star Full Star Full Star
7-26-2019
Amazing Clips

This BMW Dealership has always gone above and beyond to not only exceed our expectations, but completely blew them out of the water. Rachel is always so awesome and will truly put the customer first, when they are in need of services. Also Susan and Both Jonathan’s are extremely attentive and friendly. The whole team works effectively to really make you feel like your being taken care of.

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Cory McCullough
Full Star Full Star Full Star Full Star Full Star
7-24-2019
Cory McCullough

Dylan was very helpful i needed a part for my mother's car and he did a awesome job with everything and is very knowledgeable with BMW thanks everyone at Melbourne BMW keep up the good work

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C SH
Full Star Full Star Full Star Full Star Empty Star
7-23-2019
C SH

It was a fairly seamless process, the entire staff works hard to meet your needs in an expeditious manner. Was in & out with my new car in less than 2 hours. The salesperson Jo was especially sweet & accommodating. This was my first purchase with Melbourne BMW, but it won't be my last.

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__
Full Star Full Star Full Star Full Star Full Star
7-18-2019
__

Excellent customer service. I had a number of questions about my car and Cesar managed to answer them all! I would recommend this place to anyone.

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sebastian costele
Full Star Full Star Full Star Full Star Empty Star
7-16-2019
sebastian costele

bought the families first car from here . love it!!! David was a great guy

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Jeff Herman
Full Star Full Star Full Star Full Star Full Star
7-15-2019
Jeff Herman

I'm new to town but have been to the service department twice. I've been very happy with the care and treatment I (and my car) have received. I also appreciate how this dealership supports the local BMW car club. Thank you.

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Harry Morales
Full Star Full Star Full Star Full Star Full Star
7-15-2019
Harry Morales

Cesar, has a world of knowledge of BMW's, The Service Department always takes care of my Family BMW Needs, but I always depend on the outstanding mechanic that Cesar is to provide the service needed to take care of my vehicles. I will continue to seek Cesar experience and his technological expertise.

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holly p
Full Star Full Star Full Star Full Star Full Star
7-15-2019
holly p

BMW of Melbourne..best Service Department in the area.